Timely coverage of enterprise tech developments, product launches, policy shifts, and market signals. Focused on what changed, why it matters, and what IT decision-makers should evaluate next.
Retail AI agents for customer service are moving into live support systems with scoped authority to execute refunds, order changes, and escalations, shifting customer operations from assisted responses to automation-led …
In early 2026, internal reviews of deployed AI systems are surfacing an issue that policy documents rarely address. Ownership. CIOs and risk leaders entering quarterly reviews are finding models in …
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